Privacy Policy

1. Introduction

Smart Futura ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our services. This Privacy Policy describes the types of information we may collect, how we use it, who we may share it with, and the choices available to you regarding that information.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

2. Information We Collect

We may collect the following categories of information when you interact with our website or services:

• Contact information, such as your name, email address, and phone number, when you submit a form or contact us directly.
• Account information, such as login credentials, if you register for an account.
• Usage data, including pages visited, time spent on the site, referring URLs, and interactions with our content.
• Device and technical information, such as IP address, browser type, operating system, and device identifiers.
• Information you provide voluntarily, such as through surveys, feedback forms, or correspondence with us.

We do not knowingly collect sensitive personal information unless it is necessary and provided voluntarily by you, with appropriate safeguards in place.

3. How We Use Your Information

We may use the information we collect for purposes including:

• Providing, operating, and maintaining our website and services.
• Responding to inquiries, requests, and customer support needs.
• Improving and personalising the user experience on our website.
• Sending administrative communications, such as updates to our policies or terms.
• Analysing usage trends to inform product and service development.
• Detecting, preventing, and addressing technical issues, fraud, or misuse.
• Complying with legal obligations where applicable.

4. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar technologies to enhance functionality, analyse site traffic, and understand user behaviour. Cookies are small data files stored on your device that help us recognise returning visitors and remember preferences.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal information, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our business, provided these interests are not overridden by your rights.

6. How We Share Information

We do not sell personal information. We may share information in the following circumstances:

• With service providers and contractors who perform functions on our behalf, such as hosting, analytics, or customer support, under appropriate confidentiality obligations.
• To comply with applicable laws, regulations, legal processes, or governmental requests.
• To protect the rights, property, or safety of Smart Futura, our users, or others.
• In connection with a merger, acquisition, reorganisation, or sale of assets, subject to standard confidentiality arrangements.
• With your consent or at your direction.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to securely delete or anonymise it.

8. Data Security

We implement reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain exceptions.
• Object to or restrict certain types of processing.
• Request a copy of your information in a portable format.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided on our Contact page. We may need to verify your identity before responding to your request.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us so we can take appropriate action.

12. International Data Transfers

If you access our website or services from outside the country in which our servers or service providers are located, your information may be transferred across international borders. Where required, we take steps intended to ensure that such transfers comply with applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please get in touch via our Contact page.